Madhya Pradesh Ranks Second in the Country in Citizen Satisfaction, Reveals Government of India’s 50th Report

MP excels in Public Grievances redressal Second ranks in Satisfaction

SARMAN NAGELE

Bhopal.

In the 50th monthly CPGRAMS report for September 2026, released by the Department of Administrative Reforms and Public Grievances, Government of India, Madhya Pradesh has delivered an outstanding performance nationally in the transparent, prompt, and quality redressal of public grievances. The state has not only disposed of a large number of grievances within the stipulated time, but has also set a new record among the country’s leading states in the quality of grievance resolution and the citizen satisfaction rate.

In Madhya Pradesh, grievance resolution has not been limited to a paper formality; it has lived up to the public’s trust. An analysis of feedback received through CPGRAMS and the call centre shows that 80% of the state’s citizens expressed complete satisfaction with the resolution of their grievances. On this measure, Madhya Pradesh ranks second among the large states of the country, behind Andhra Pradesh at 81%.

Madhya Pradesh performance on various parameters, September 2026

Speedy disposal In September 2026 alone, the Madhya Pradesh government successfully disposed of 6,005 public grievances. On this parameter, the state ranked fourth in the country. Of the total 52,346 grievances registered in the state from January 1 to September 30, 2026, 39,747 cases have been disposed of.

Grievances received With 5,809 new grievances received in September, the state ranked fourth in the country.

Pending cases As of September 30, 2026, 12,599 grievances are pending in the state, placing Madhya Pradesh seventh in the list of states with more than 1,000 pending cases. With 9,217 cases pending for more than 21 days, the state ranks eighth.

Administrative efficiency, training and digital integration
Better administrative training and a robust digital infrastructure have contributed significantly to the prompt and satisfactory redressal of public grievances in the state.

Under the Sevottam scheme, the RCVP Noronha Academy of Administration and Management, Bhopal, conducted 40 special training programmes to make officers proficient in public grievance redressal, in which 1,360 officers were trained.

One Nation-One Portal Under the Central Government’s One Nation-One Portal vision, Madhya Pradesh is among the states fully integrated with the CPGRAMS portal.

Madhya Pradesh Chief Minister Dr. Mohan Yadav said that it is his government’s topmost priority not only to show promptness in receiving and disposing of public grievances, but also, under the guidance of Shri Narendra Modi, to set an excellent example of good governance in the country through the quality of resolution. Chief Minister Dr. Yadav said that, backed by administrative efficiency, the government is making every effort at every level to deliver people-friendly good governance.